Welcome to Key2Careers - Soft Skills

Online Training

Calming Upset Customers

Calming upset customers can be a most daunting task. It involves listening to what they are saying, relating to them, appeasing them and sometimes restraining yourself. Those who work in the public sector know all about angry customers and how hard it is not to get upset at them. But not too many people can effectively calm down an angry, upset, and at times, unruly customer. This is because a truly upset customer is something that does not occur much. It is only when the customer starts yelling that those people who have to deal with said customer have practice. In the business world, that would be taking a huge risk for the company. What if the customer uses negative action against an upset customer? What if the customer uses negative word-of-mouth to give the company a bad name? To avoid these unnecessary risks,FirstChoice America has created the Calming Upset Customers Workshop which will help those enrolled deal with situations like angry and upset customers. See that you should never have to deal with upset customers inefficiently again. Enroll today!

Available Formats for Employees and Managers

At your location in any US City, 10.00AM to 5.00PM with one hour lunch break.

$999 + Sales Tax per participant for a one day workshop(Minimum 8 Participants)
$1799 + Sales Tax per participant for a two day workshop(Minimum 6 participants)
$2499 + Sales Tax per participant for a three day workshop(Minimum 6 participants)

Click on Schedules to see workshop dates.

At your location anywhere in USA

$4000 + Sales Tax for a 90 minutes presentation on any Soft Skill Topic.(upto 50 participants)
$6000 + Sales Tax for a half-day seminar on any Soft Skill Topic.(upto 50 participants)
Click on Pricing to see group pricing for full day workshop at your location.

Prices on request against specific requirements. Please email to: support@firstchoiceamerica.net

Please click here to register online or for more information contact us

Payment can be made as follows:
    - Pay online through the secure online paypal link provided.
    - Organizations wishing to pay thru Visa/Mastercard/Amex can call us at 425- 242-8626 OR 647-430-7478

For any enquiry please call us at 425-242-8626 OR-647-430-7478 or email us at: support@firstchoiceamerica.net


FirstChoice AMerica LLC. All rights reserved