16192 Coastal Highway Lewes, Delaware 19958, USA

Customer Service Skills

The training workshop concentrates on how to maximize your effectiveness by defining expectations, establishing ground rules and gives you a new confidence.

  • Following topics are covered in this one day workshop:
    1. What is Customer Service ?
    2. - Identify the difference between hearing and listening.
    3. Customer Service is an Attitude not a Department
    4. - Internal and External Customers
      - Internal Service is just as Important as External Service
    5. Customer Expectations
    6. - Focusing and Prioritizing the Top Expectations of Customers
      - Creating a Service Mission Statement to stay Focused
    7. Attitude
    8. - Attitude is a Choice that is Controllable
      - A Formula for Success
    9. Having Influence in the Organization
    10. - Understanding the Two Levels of Customer Service
      - Documenting Customer Concerns
    11. Personality Styles
    12. - Understanding Styles
      - Typing Ourselves and Others
      - Applying to Customer Relations and Team Building
    13. Listening Skills
    14. - Three Styles of Listening
      - Removing Obstacles to Listening
      - Practicing Proactive Listening Habits
      - Handling Customers With Listening Problems
    15. Telephone Techniques
    16. - Standing Out From the Competition
      - Doing the Basics Better: Greetings, Holds, Transfers, Returning Calls, Voicemail
    17. Vocabulary
    18. - Keeping Customers Calm with Words
      - Persuasive Language Patterns to Gain Cooperation
    19. Angry/Difficult Customers
    20. - 5-Steps from Angry to Repeat Customer
      - 3-Steps for Maintaining Our Composure
At your location in any US City, 10.00AM to 5.00PM with one hour lunch break
  • $999 + Sales Tax per participant for a one day workshop (Minimum 8 participants)
  • $1799 + Sales Tax per participant for a two day workshop (Minimum 6 participants)
  • $2499 + Sales Tax per participant for a three day workshop (Minimum 6 participants)

Click on Schedules to see workshop dates.
At your location anywhere in USA
  • $4000 + Sales Tax for a 90 minutes presentation on any Soft Skill Topic. (upto 50 participants)
  • $6000 + Sales Tax for a half-day seminar on any Soft Skill Topic. (upto 50 participants)

Click on Pricing to see group pricing for a full day workshop at your location.
Prices on request against specific requirements. Please email to: support@firstchoiceamerica.net

Please click here to register online or for more information contact us
Payment can be made as follows:
  • Pay online through the secure online paypal link provided.
  • Individuals wishing to pay through Visa/Mastercard/Amex can call us at 425-242-8626

For any enquiry please call us at 425-242-8626 or email us at: support@firstchoiceamerica.net

Facilitation Training | Management Training | Time Management Training | Communication Skills Training Workshops Public Speaking Workshop | Anger Management Training | Interview Preparation | Stress Management Training Critical Thinking & Problem Solving Workshop | Communication Skills Training | Improving Listening Skills Soft Skills Training | Emotional Intelligence Training | Leadership Training | Conflict Resolution Training

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Looking for a quality and affordable training for employees.