Calming upset customers can be a most daunting task. It involves listening to what they are saying, relating to them, appeasing them and sometimes restraining yourself. Those who work in the public sector know all about angry customers and how hard it is not to get upset at them. But not too many people can effectively calm down an angry, upset, and at times, unruly customer. This is because a truly upset customer is something that does not occur much. It is only when the customer starts yelling that those people who have to deal with said customer have practice. In the business world, that would be taking a huge risk for the company. What if the customer uses negative action against an upset customer? What if the customer uses negative word-of-mouth to give the company a bad name? To avoid these unnecessary risks, Key2Careers has created the Calming Upset Customers Workshop which will help those enrolled deal with situations like angry and upset customers. See that you should never have to deal with upset customers inefficiently again. Enroll today!